1/5/2024 0 Comments Attentive listening![]() Please explain what I missed."Īfter you've confirmed with the other person his or her position, you're ready for your "response." How you respond is up to you. If the person says "No, that's not my position," you simply go back to the "E." "I'm sorry. Once you've explored the other person's position, move to "acknowledge." Get the person to acknowledge that you understand him or her, not the other way around. "What …?" "How …?" "What else?" "Please share an example." "Help me understand." "Anything else?" "Explore" questions are curiosity-based where you're genuinely trying to find out what the other person thinks. "Explore" with open-ended questions followed by probing and prodding. "E" stands for "explore," "A" stands for "acknowledge" and "R" stands for "response." It's a Even then, questions are likely to be narrow-mere placeholders between statements-"You agree, don't you, that. Occasionally, you'll get the former-if you're lucky. ![]() Virtually every sentence ends in the latter. In the workplace, this is true from CEO to manager to employee – and to HR professional.įor starters, there's an overwhelming imbalance between question-marks and periods. If there's one thing I've learned as an executive coach, it's this: People vastly overrate their ability to listen. Contact him at the e-mail address at the end of this column. He welcomes your questions and suggestions for future columns. Former employment attorney and author Jathan Janove writes for SHRM Online on how to inject greater humanity into HR compliance.
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